Over 20 Years of Driving Increased Revenue and Margins Through Service Operations Excellence - tying strategic/operational and task planning, production planning, quality, VOC, order fulfillment, call center process & technology, logistics and customer support/crm, in a unified process and single view.
I have led the design and implementation of breakthrough customer service offerings in multiple industries. The process of aligning communications and enterprise resource technology, with the best trained people, and intimate customer knowledge, is a known formula for revenue generation, brand strength and customer advocacy. Actualizing that formula is a rarely commanded outcome and one that I have delivered throughout my career.
DRIVING SUSTAINABLE REVENUE VIA: