If your organization is preparing for significant growth or you are looking for an experienced leader to strengthen your brand through service, my credentials will be of interest. As evidenced in my resume, I have a verifiable history of driving unprecedented revenue and operational management excellence in high-expectation operations and service environments. I am a relentless QA advocate, delivering enviable client satisfaction. I offer high-profile client management, Six Sigma LEAN methodologies, and develop “can-do,” customer-focused organizations. As a thought leader in contact center best practices, I have consistently met or surpassed operational and financial objectives. I build strong, success-based cultures, create peak-performance teams, and implement game-changing employee retention strategies. Providing creative leadership, I am accustomed to managing unprecedented metrics-driven results. As a confident, take-charge leader with a strong attention to detail, I have transformed underachieving organizations into top performers. I am technically proficient and well versed in the deployment of leading-edge CRM technologies. My written and verbal presentation skills are well defined, and appropriate for C-level decision makers and internal stakeholders. Although equally at ease working as a team member or independently, I am most effective in a position where I can provide strong corporate leadership and vision. I am currently exploring new challenges where my background and skill set may be leveraged by the resources of a growing, dynamic company. Because my resume and cover letter can only provide a brief summary of my professional qualifications, I would welcome the opportunity to speak with you personally and provide added detail. I am eager to learn more about opportunities and leadership roles with your business and discover how I may begin to contribute to your overall success. To that end, I look forward to hearing from you soon. Thank you for your time and consideration.
Paul M. De Sousa