I am a Proven and Studied Service Operations and Channel Management Executive

Over 20 Years of Driving Increased Revenue and Margins Through Service Operations Excellence - tying strategic/operational and task planning, production planning, quality, VOC, order fulfillment, call center process & technology, logistics and customer support/crm, in a unified process and single view.

My experience

I have led the design and implementation of breakthrough customer service offerings in multiple industries. The process of aligning communications and enterprise resource technology, with the best trained people, and intimate customer knowledge, is a known formula for revenue generation, brand strength and customer advocacy. Actualizing that formula is a rarely commanded outcome and one that I have delivered throughout my career. 

My strengths

DRIVING SUSTAINABLE REVENUE VIA:

  • Process Excellence and Practical Continuous Improvement.
  • Stable Team Building and Servant Leader Driven Followership.
  • In Depth Understanding of - Customer Service Operations & Engagement, Call Centers, Order Fulfillment, Effective Inside Sales, Impactful & Customer Valued Go To Market Strategies, Technical Support & Application Engineering, Measured Training Programs and the Collection Of Customer/Product Data as the Basis for Continuous Improvement.
  • Customer Stickiness through Actionable CRM Process